IBM Tivoli Netcool/OMNIbus Version 8.1

Online help

The online help is deployed by IBM® Eclipse Help System (IEHS), which is a web application. Based on your installation and configuration settings, you can access the online help in either standalone mode or information center mode.

Before you can access online help in information center mode, your system administrator must start the designated remote IEHS server.

When you access online help in standalone mode, your default help browser window automatically opens with the relevant text. The local IEHS server starts with the first help request and continues to run until you shut it down.

To shut down the local IEHS server, run the following command: $NCHOME/omnibus/bin/help_end. In general, run the help_end command only before rebooting your computer.

In standalone mode, only the browser that is running on the local computer can display a help topic. If an open browser is running on another host, the help system attempts to use that browser to display the online help. This results in the following error message:

The connection was refused when attempting to connect to localhost:name

Close the window to display the help in the correct browser.

%NCHOME%\omnibus\bin\help_end.bat

In general, run the help_end.bat command only before rebooting your computer.

Before you can access online help in information center mode, your system administrator must start the designated remote IEHS server.

Note: Some temporary files that are generated by the IEHS server are not removed if you reboot the system or stop the IEHS javaw.exe process without first shutting down the IEHS server. This might result in difficulty accessing the online help.

In both standalone mode and information center mode, you must run help_end.bat or IC_end.bat to shut down the IEHS server before rebooting the system, and you must not stop the javaw.exe process manually. If you cannot access the help in standalone mode or cannot start the IEHS server in information center mode, run help_end.bat or IC_end.bat to clear the temporary files, and then try again.

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